Quality Management Adaptive quality management significantly boosts training, empowers agents and provides the consistency and confidence you need to reduce risk and meet compliance objectives. See Quality Management. Workforce Management Workforce management accurately forecasts volume across interaction channels for optimum staffing and agent utilization. See Workforce Management. Customer Surveys Help your agents grow and improve with actionable insights delivered directly from your customers.
See Customer Surveys. Optimize faster, smarter with contact center analytics. See Contact Center Analytics. Customer Experience Analytics Customer Experience Analytics delivers an unprecedented level of visibility into every aspect of customer interactions.
See Customer Experience Analytics. IVR Journey Maps Get deep insight into dominant IVR paths while showing which menus are effective, and where you may need to make adjustments to simplify how your customers get connected. See IVR Analytics. Speech Analytics Speech Analytics allows every company to drive measurable improvements in omnichannel customer experience and agent performance. See Speech Analytics.
Make customer engagement an integrated part of the business. See Customer Engagement. See CRM. CRM Integrations Integrations with all leading CRMs give you the choice and flexibility you need to personalize the customer experience and maximize agent productivity. See CRM Integrations. See Payment Processing. Learn more. Save Your Seat. See What's New. Professional Services. Suite of courses to facilitate learning and development. The support you need to ensure business success.
Global consulting and implementation support. Training Suite of courses to facilitate learning and development. Support The support you need to ensure business success. Professional Services Global consulting and implementation support.
With Contactual JumpStart program, your call center , contact center or even virtual call center will be ready. Contactual News - Alert not only provides great software at a cost that is manageable for any service, sales or support organization; it has advanced onboarding to the point where after an average of 21 days, calls to Contactual for implementation support drop to nearly zero. A series of four minute conference calls designed to provide thorough training and help new customers turn basic Contactual offerings into the perfect contact center for their needs.
JumpStart training helps customers translate business objectives , roles and responsibilities, channels of customer contacts e. Browse Business Software Categories A. Accounting Application Development Asset Management. Business Intelligence. Field Service Management Financial Management. Human Resources Management. IT Management. Manufacturing Marketing Medical. Nonprofit Management.
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